Would you rather have the first word, or the last?


That’s the question posed by Scott Berkun on his Daily Post.

Conflict Resolution

Conflict Resolution

Would you rather have the first word, or the last in an argument?

Conflicts are a part of life. They occur when someone

feels that something important to them is threatened. Causes can be simple (such as a missing coffee cup) or complex (such as improper use of office). Conflicts can cause resentment and distrust and should be

resolved as quickly as possible. In order to be able to resolve a conflict, it doesn’t matter if you speak first or last. It is important to communicate effectively, use some negotiation skills and understand the basic conflict resolution techniques. Common causes of conflict in the workplace:

  • Competition for limited resources (employment opportunities, salary, office).
  • Unfulfilled emotional needs (the need to feel accepted, successful, and appreciated).
  • Differences in values and beliefs (cultural and ideological differences, prejudice).
  • Pride, selfishness, and hypocrisy.
  • Lies, half-truths, and misrepresentations of the truth.
  • Confusion over words and actions.
  • Stress and time pressures.

To learn more about how to resolve conflicts using specific techniques, see “Conflict Resolution” published by Permacharts.

For more information about Permacharts, click here. All Permacharts are laminated on both sides with a sealed edge to ensure product is waterproof and tear proof. The product comes with our limited lifetime warranty against peeling and delaminating.

To order any products from our complete line of Permacharts, visit  www.permacharts.com. But, before you order, visit our Facebook page and “like” us. If you are one of the first 500 people to “like” us, you’ll be entered in a draw to win a free iPod Touch…and you’ll receive a coupon code for 25% off all products.

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About Permacharts

Publisher of premium laminated quick reference study guides, job aids and cheat sheets. The company has produced quick reference materials for more than 20 years and distributes its reference cards and guides through the Internet and through major retailers everywhere. The company headquarters is in Toronto and it also maintains facilities in New York state.
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